English
Privacy Notice
Last updated: June 13, 2025
This Privacy Notice (“Notice”) discloses the privacy guidelines that serve as the basis for our user relationships with respect to users of all websites that display a link to this Privacy Notice and that are published by Yurogen Biosystems LLC (collectively “Yurogen” “us,” “we,” “our,” or “Company”). Yurogen is committed to protecting your privacy. In this Notice, we describe our use, disclosure and processing of personal information that we collect online via our Website (as defined below), as well as related to our services.
This Notice is incorporated into and made part of our Terms of Use. Please read our Terms of Use and this Notice carefully. It is your choice whether or not to provide personal information to us. If you choose to do so, you are giving us your express consent to use, process, and disclose your personal information as set forth in this Notice. If you choose not to provide your personal information to us, you may not be able to use our services.
Scope of this Notice
This Notice describes, generally, how we handle and process personal information relating to:
● the use of our websites including, but not limited to, Yurogen.com, and associated services that link to this privacy notice (collectively, the “Website”);
● our former, current and prospective customers;
● individuals who communicate with us, register for accounts on the Website or sign-up for our rewards programs;
● individuals whose personal information we receive in providing the products or services.
Our collection, use and disclosure, and processing of personal information about individuals will vary depending upon the circumstances.
In this Notice, our use of the term “personal information” includes other similar terms under applicable privacy laws—such as “personal data” and “personally identifiable information.” In general, personal information includes any information that identifies, relates to, describes, or is reasonably capable of being associated, linked, or linkable with a particular individual.
Information We Collect
When you interact with us, we may collect and process the following categories of personal information:
● Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, or other similar identifiers.
● Information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, his or her name, signature, date of birth, gender, address, telephone number, employment, credit card number, debit card number.
● Commercial information, including products or services purchased, obtained or considered, or other purchasing or consuming histories or tendencies.
● Internet or other electronic network activity information including, but not limited to, browsing history, search history, internet protocol address, operating system, browser type, and information regarding your interaction with an internet website, application, or advertisement.
● Geolocation data, including physical location or movements.
● Electronic or similar information.
● Information for other sources, such as public databases, joint marketing partners, social media platforms (including from people with whom you are friends or otherwise connected) and from other third parties.
● Inferences drawn from any of the information listed above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
● Information you may voluntarily submit to us, such as product feedback.
● Your participation in marketing and other events.
● Our communications with you, including whether you opened an email that we sent to you, clicked on any links contained in the email, and information about the device you used to do so.
Information We Collect About Your Use of our Website
For users of our Website: When you visit the Website, certain personal information may be passively collected, meaning it is gathered without your actively providing it, including:
● Log Information: information about your use of our Website, including your IP address, location data, your browser type and language, access times, the content of any undeleted cookies that your browser previously accepted from us, referring or exit website address, internet service provider, date/time stamp, operating system, locale and language preferences, and system configuration information.
● Device Information: We collect information about the computer or mobile device you use to access our Website, including the hardware model, operating system and version, and unique device identifiers.
● Information Collected by Cookies and Other Tracking Technologies: We use different technologies to collect information, including cookies and web beacons. Through the use of a cookie, we also may automatically collect information about your online activity on our site, such as the web pages you visit, the links you click, the time you spend on a particular webpage and the searches you conduct on our site. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you choose to decline cookies please note that you may not be able to sign in or use some of the interactive features offered on the Website.
● Other technologies: We may use standard Internet technology, such as web beacons and other similar technologies, to track your use of the Website. We also may include web beacons in promotional e-mail messages or newsletters to determine whether messages have been opened and acted upon. The information we obtain in this manner enables us to customize the services we offer to users of the Website to help us improve the Website and your experience, see which areas and features of our Website are popular, and count visits.
The technologies we may use for automatic information collection include:
● Google Analytics. We may use Google Analytics provided by Google Inc. Google Analytics uses cookies to collect the information identified above, for example, information about the operating system and the browser that you use, your IP address, the website you previously accessed (referrer URL) and the date and time of your visit to the Website. On subsequent repeated visits to the Website, frequently used information is automatically displayed for you. We are able to track your usage patterns with the help of the cookies. The information generated by cookies about the use of the Website is transmitted to a Google server, which may be located within or outside of, the United States, and stored there. Google will use this information to evaluate your use of the Website. Google may transfer these rights to third parties insofar as it is required to do so by law or in order that data may be processed on Google’s behalf. By accepting this policy, you consent to the processing of your data by Google. You can learn about how Google Analytics collects and processes data here.
● Cookies. When you visit our Website, we may assign your device one or more cookies to facilitate access to our site and to personalize your online experience. Through the use of a cookie, we also may automatically collect information about your online activity on our site, such as the web pages you visit, the links you click, and the searches you conduct on our site. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you choose to decline cookies please note that you may not be able to sign in or use some of the interactive features offered on our Website. A cookie is a small text file that is stored on a user’s computer for record keeping purposes. Cookies can be either session cookies or persistent cookies. A session cookie expires when you close your browser and is used to make it easier for you to navigate our Website. A persistent cookie remains on your hard drive for an extended period of time. We may allow our authorized service providers to serve cookies from our Website to allow them to assist us in various activities, such as doing analysis and research on the effectiveness of our site, content and advertising. You may delete or decline cookies by changing your browser settings (click “Help” in the toolbar of most browsers for instructions). If you do so, some of the features and services of our Website may not function properly.
● Pixels: These are small, invisible objects embedded into a web page. They are also known as "tags,” “web bugs,” or "pixel gifs." We may use pixels to deliver cookies to your computer, monitor our website activity, make logging into our sites easier, and for online marketing activities. This helps us measure the effectiveness of our marketing efforts and derive insights and analysis that we will use to personalize the content of our communications and to guide our marketing decisions.
How We Use Your Personal Information
We may use information that we collect about you to:
● for marketing purposes, including helping us create and deliver content most relevant and impactful to you, develop and measure and improve the effectiveness of our marketing campaigns (if you prefer that we not contact you in this manner please follow the Opt-Out instructions elsewhere in this Notice).
● perform research and analysis about your use of, or interest in, the Website or products and services that we offer.
● perform services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information and processing payments;
● provide you with customer support, or otherwise contact you in response to your requests, comments, and questions), including inquiries made to our chatbot;
● administer surveys, sweepstakes, promotions, and contests;
● enforce our terms and conditions;
● support our daily operations including to meet risk, legal, financial, and compliance requirements;
● manage and improve our business and perform functions as otherwise described to you at the time of collection;
● providing training;
● defending our legal rights;
● improving the security, integrity, and functionality of the Website and our services;
● carry out any other purpose described to you at the time the information was collected;
● contacting us: when you contact us, we may ask you to provide, or confirm, personal information so that we can respond to your request;
● receiving our newsletters, push notifications, or marketing or promotional communications.
We may also use your information in other ways, if you consent to those uses.
How We Share Your Personal Information
As discussed more fully below, we share your personal information as necessary to provide the services you request, including sharing information with vendors, shippers and service providers; when required by law; to protect rights and safety, and with your consent.
We may share any of the personal information described above with our service providers, vendors, and consultants that perform certain services on our behalf, including corporate affiliates; account servicing systems, payment processors such as Bluepay, and fraud prevention vendors; shipping providers; word processing, communication applications, and calendar providers; governmental and regulatory agencies; advisors such as lawyers, accountants, auditors, banks, lenders, insurers, and consultants; data analytics, network monitoring services, website hosts such as Amazon Web Services, and incident response providers; government entities and law enforcement agencies; merger and/or acquisition parties; insurance and benefits providers; and marketing providers. These services may include customer relationship management software; website hosting; web forms for questionnaires; email marketing vendors; providing customer service; performing business and operations analysis; and supporting our Website. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.
We also may disclose your information in the following circumstances:
● your personal information may be shared for legal reasons (e.g., to prevent crime or fraud, or to comply with a court order or legislation) or with your consent;
● to enforce our terms and conditions or other agreements or policies;
● in connection with, or during negotiations of, a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy;
● to share identifiers, other personal information, internet or network activity, and geolocations with our advertising partners for cross-context behavioral advertising purposes;
● when you provide us with your consent to share your information with third parties.
Aggregated and Non-personal Information: We may share aggregated and non-personal information we collect under any of the circumstances set forth in this Notice. We may combine non-personal information we collect with additional non-personal information collected from other sources. We also may share aggregated information with third parties.
Your Privacy Rights
How You Can Access Your Information
You may request to have all of your personal information collected by us removed from our database by emailing a request to customer@yurogen.com. We will remove such information as soon as practicable for us, however, we may still retain certain information associated with your account for analytical purposes and record keeping integrity, as well as to prevent fraud, enforce our terms and conditions, take actions we deem necessary to protect the integrity of our Website or take other actions otherwise permitted by applicable law. In addition, if certain information has already been provided to third parties as described in this Notice, retention of that information will be subject to those third parties’ policies.
Your Choices About Collection and Use of Your Information
You can choose not to provide us with certain information, but that may result in you being unable to use certain features of our Website because such information may be required in order for you to participate in a survey; or ask us questions.
Opt-Out
If you have created an account on the Website or have agreed to receiving marketing or promotional emails or newsletters from us, at any time you can choose to no longer receive marketing or promotional emails or newsletters from us by modifying your email preferences by selecting the “Opt-Out” link found in the footer of the communication. You may modify your choice at any time by using the “Opt-Out” link as described above. Please note that changing information in your account, or otherwise opting out of receipt of promotional email communications will only affect future activities or communications from us. If we have already provided your information to a third party before you have changed your preferences or updated your information, you may have to change your preferences directly with that third party.
Even if you opt-out of receiving marketing or promotional communications, you may continue to receive other types of transactional and relationship e-mail communications, such as service announcements, product notifications, rewards program information, notifications relating to your account, and surveys.
Data Retention
Our retention periods for personal data are based on our business needs and legal requirements. We retain your personal information for the period necessary for the processing purpose(s)for which the data was collected, and any other permissible, related purpose unless a longer retention period is required or permitted by law or defined in an agreement. We may retain personal information for longer where required by our regulatory obligations or professional indemnity obligations, or where we believe it is necessary to establish, defend or protect our legal rights and interests or those of others.
We will also retain usage data for internal analysis, to strengthen the security, or to improve the functionality of our products and service.
Additional Information for Residents of Certain States
You may have certain rights regarding the information we collect from or about you pursuant to state law, including the California Consumer Privacy Act (“CCPA”), Virginia Consumer Data Protection Act (“VCDPA”), Colorado Privacy Act (“CPA”), Connecticut Data Privacy Act (“CTDPA”) the Utah Consumer Privacy Act (“UCPA”), the Maryland Online Data Privacy Act (“MODPA”), or under federal law, depending on how you interact with us. The applicable law and rights you may have may depend on the state in which you reside.
If the information collected through the Website is within the scope of state consumer privacy laws, you may have the following rights:
● Right to confirm. You have the right to confirm whether we are processing your personal information.
● Right to access. You have the right to request that we provide you with the information we have collected about you through the Website in the last 12 months in a portable, machine-readable format, to the extent technically feasible.
○ The categories of personal information we collected about you
○ The categories of sources for the personal information we collected about you
○ Our business or commercial purpose for collecting or selling that personal information
○ The categories of third parties with whom we disclose the information for a business purpose
○ The specific pieces of personal information we collected about you
○ If information collected through the Website was sold, shared, or disclosed for a business purpose, the categories of third parties it was sold to, shared with, or disclosed to and the categories of personal information that were sold, shared, or disclosed
● Right to delete. You have the right to have the information collected through the Website deleted, subject to applicable exceptions.
● Right to correct or update. You have the right to request that we update your personal information, or that we correct your personal information that is inaccurate.
● Right to limit certain uses and disclosures of your “sensitive personal information.” You have the right to request that we limit certain uses and disclosures of sensitive personal information, to the extent we collect it or use it in ways that reasonable consumers would not expect. We currently do not collect any sensitive personal information, but you may contact us if you are interested in learning more about this right or if you wish to confirm.
● Right to opt-out of the “sale,” or “sharing” of personal information, or “behavioral targeted advertising.” You have the right to opt-out of the sale or sharing of your personal information, or to opt-out of targeted advertising, as those terms are defined in applicable law. You may manage information collected through cookies without making a formal request by adjusting your preferences in the cookie consent tool.
● Right to an authorized agent. You may have the right to have an authorized agent make a request on your behalf. Please note that if you elect to have an authorized agent exercise your rights on your behalf, we will take steps to ensure that they have your authority, consistent with the applicable law and regulations.
● Right to appeal. If we notify you that we are unable to process your request, you may have the right to appeal our decision not to fulfill your request.
● Right to non-discrimination. You have the right to non-discrimination for exercising your applicable privacy rights.
To inquire about whether applicable law affords you the rights listed above, or to exercise your rights, please contact us using the information listed below. Please note that if you wish to exercise your rights, we will take steps to verify your request, including to ensure that you are the individual making the request (or that the individual making the request is your authorized agent).
Email: customer@yurogen.com
Phone: 508-753-4822
Mail:
Yurogen Biosystems
1 Innovation Drive,
Worcest, MA 01605
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account.
We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
We will deliver our written response by mail or electronically, at your option. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Transfer of Your Personal Information
Your information, including personal information, is processed at the Yurogen operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to—and maintained on—computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
Children’s Privacy
Yurogen does not knowingly collect personal information from children under 18 without the express consent of the parent or legal guardian. If you are under 18, do not use or provide any information to Yurogen, use the Website, or provide any information about yourself to us, including your name, address, telephone number, or email address. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at customer@yurogen.com.
Links to Other Websites
Our Website may contain links to other websites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Notice of every site you visit. For your convenience, for example, we may offer links to online tools which allow you to share content from our website with third parties or sites of your choosing, such as Facebook, Twitter or Google. Your use of such tools, sometimes called “widgets,” is subject to the privacy policy applicable to the tool or widget that you use. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
No Rights of Third Parties
This Notice does not create rights enforceable by third parties.
Changes to this Notice
We may modify this Notice from time to time and will notify you of any updates to our Notice by posting the revised Notice on our Websites. The last updated date set forth at the top indicates the last time we revised this Notice. We encourage you to review the Notice each time you visit our Websites to see if this Notice has been updated since your last visit.
Contact Us
If you have any questions about this Notice or our privacy practices, please email us at customer@yurogen.com, or contact us by US postal mail at the following address:
Yurogen Biosystems
1 Innovation Drive,
Worcest, MA 01605